Q: Will the AI agent sound natural to my customers?

Yes, absolutely! Our AI is designed to have incredibly natural, human-like conversations . It learns your unique brand voice, so every interaction feels authentic and seamless. Once we’ve trained it on all your data, we then ask you/your team talk to the Agent. We encourage all our customers to do anything in their power to break, trick or confuse the agent to identify any final gaps in it's knowledge (although that's very rare). Nothing goes live until you’re completely confident.

Q: What if a customer wants to speak to someone on the phone?

Your ReplyAI agent can seamlessly hand off the conversation to your team . The transfer is triggered based on your specific rules and needs, so you have full control. Plus, the AI provides your team with the entire chat history , so they’ll have all the context they need to jump in and help immediately.

Question 1

Will the AI agent sound natural to my customers?

Accepted Answer

Yes, absolutely! Our AI is designed to have incredibly natural, human-like conversations. It learns your unique brand voice, so every interaction feels authentic and seamless. Once we’ve trained it on all your data, we then ask you/your team talk to the Agent. We encourage all our customers to do anything in their power to break, trick or confuse the agent to identify any final gaps in it's knowledge (although that's very rare). Nothing goes live until you’re completely confident.

Question 2

What if a customer wants to speak to someone on the phone?

Accepted Answer

Your ReplyAI agent can seamlessly hand off the conversation to your team. The transfer is triggered based on your specific rules and needs, so you have full control. Plus, the AI provides your team with the entire chat history, so they’ll have all the context they need to jump in and help immediately.

Question 3

How long does setup take?

Accepted Answer

Initial setup takes 3-4 weeks on average, depending on how quickly we get everything we need from you. This includes learning your business, integrating with your CRM, training the AI on your products and processes, and testing with simulated conversations. We handle all the technical setup - you just need to provide us with information about your business.

Question 4

Isn't this just a chatbot?

Accepted Answer

Absolutely not. While traditional chatbots are limited by rigid scripts and can easily break down, our AI is a sophisticated conversational platform. It understands context, remembers conversation history, and can handle complex, multi-layered questions. Think of it less as a simple FAQ system and more like your top salesperson, available and engaged 24/7.

Question 5

How do I get started?

Accepted Answer

Get in touch or book a call with us and we’ll do a deep dive in your requirements, objectives and existing processes. From there we carry out a robust onboarding process to set clear deliverables and timelines.

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